By: Amanda Jozsa, DDS A typical day in dentistry can be full of twists and turns. While so much can be out of our control with what patients bring to us, our response is within our control. Great customer service is not only the foundation of patient care but also...
By: Mr. Paul Murphy Ask most defensive coordinators in the NFL, “What wins championships?” and they’re likely to answer a dominant defense always wins. Ask most offensive coordinators the same question and you’ll likely receive the opposite answer. Now, if you ask...
By: Mr. Josh Austin Current Colorado Non-Compete LawsUnder current Colorado law, non-compete agreements are generally void for all employees unless they fall within specific exceptions. For dental practices, the most relevant exceptions are non-compete agreements...
By: Alexandra Thurston n Part I and II of this article, we discussed the location, physical appearance, age, amenities, etc., of a building that impact a patient’s perception of a healthcare practice. These factors are otherwise known collectively as the “Class”...
By: Alexandra Thurston In Part I of this series, we established how healthcare practices are not immune to the need to build a brand and establish their reputation, specifically with regards to an office and its location (i.e. the real estate). A patient’s office...
By: Alexandra Thurston How Your Office Establishes Your Brand Have you ever wondered how the most recognized brands in a culture become dominant? Books have been written on the topic and there aren’t enough words in a single article or blog post to cover all of...
By: Laura Ramsey The American Dental Association (ADA) states in the accreditation standards for predoctoral dental education programs that becoming a competent professional involves “reflection in daily practice for the benefit of the individuals and communities...
By: Mr. Brandon Bosch This article is part of the 2024 Rocky Mountain Dental Convention Speaker Series. In today's competitive dental landscape, combining online and office marketing strategies is essential for attracting and retaining patients while keeping your...
By: Jeff Feakes While moving through your career as a healthcare provider, there isn’t a single template for a financially healthy life. Let alone a fulfilling journey to retirement. It’s not an exact science. Life happens and there will always be twists and turns...
By: Adriana Zuniga Patients come in and out of our dental offices from many walks of life. They are diverse in many ways and carry a large set of life experiences. Unfortunately, some of those patients come in with a history of negative life experiences also known...